Frequently Asked Questions
Everything you need to know about your art supply journey.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for art supplies?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are Mont Marte products professional grade?
We offer a wide range of products suitable for all skill levels, from our 'Signature' range for beginners to our 'Premium' range designed for professional artists seeking high-quality pigments and performance.
Do you offer international shipping?
Yes, we ship our art supplies to most countries worldwide. Shipping costs and delivery windows are calculated at checkout based on the destination and weight of the package.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery progress.